A connected dealer solution cuts customer wait time for service parts at Terex

Meeting customer expectations is essential for manufacturers today. And only a solid collaboration between manufacturers and dealers can deliver the right customer experience.

Genpact partnered with Terex to implement a connected dealer inventory solution, an AWS-hosted global supply chain planning solution that connects its ecosystem of dealers to cut customer wait times. The results? A 95% increase in the order fulfillment rate and an 80% reduction in planning efforts with over 1,000 service opportunities every month. A supply chain transformation in which everybody wins.