- Case study
A connected dealer solution cuts customer wait time for service parts at Terex
How Terex used a connected dealer inventory solution to wow its end customers
Meeting customer expectations is essential for manufacturers today. And only a solid collaboration between manufacturers and dealers can deliver the right customer experience.
Genpact partnered with Terex to implement a connected dealer inventory solution, an AWS-hosted global supply chain planning solution that connects its ecosystem of dealers to cut customer wait times. The results? A 95% increase in the order fulfillment rate and an 80% reduction in planning efforts with over 1,000 service opportunities every month. A supply chain transformation in which everybody wins.
Taking stock of parts inventory for AGCO
AGCO transformed its service strategy to delight dealers and customers and increase revenue.
Supply chain management
Boost resilience and agility with our supply chain management services.
Become aftermarket services champions in manufacturing
In the IDC whitepaper, brought to you by Genpact, we unpack how aftermarket services can support your customers throughout the life cycle of their purchases.
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