Digital Platform and Software Consulting | Genpact

Software and digital platforms

Fuse the power of digital and data with the right operating model to grow at speed and scale

software and digital platforms

On-demand and marketplaces

Reimagine operations, delight customers, and power growth

Cloud and SaaS providers

Build the operational foundations for rapid growth and exceptional customer experiences

Social media, advertising platforms, and gaming

Connect with your target audience and improve user experience with data-driven insights and intelligent operations

E-commerce

Increase sales and customer loyalty by streamlining supply and transforming customer experiences using generative AI

Supercharging growth and protecting users for software and digital platform companies

Awards and accolades

Gartner

Visionary

Data and analytics service

2021

Everest Group

Leader

Content moderation services

2021, 2022

Forrester

Strong performer

Customer Analytics Services

Q3, 2021

HFS

#5

Overall Top 10: Employee Experience Services

2022

Operational excellence

We deliver next-generation operations, sales, and customer engagement to support hyper-growth, agility, compliance, and financial fidelity.

OPERATIONS REIMAGINED About
  • Risk

Digital payment risks

How trust and safety and financial crime teams are uniting to combat online payment risks.

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Why Genpact

We have committed to helping businesses make the biggest possible impact in the world.

Featured improving customer care during a global crisis

Improving customer care during a global crisis

We helped a global technology provider pivot to a remote workforce in 24 hours to keep employees safe and customers happy.
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Featured revenue boosting contract management for a cloud computing firm

Revenue-boosting contract management for a cloud computing firm

Genpact unearthed nearly $50 million in leakage for one as-a-service provider by providing a crystal-clear picture of its customer contract environment.
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Insight hero ad sales now streaming through the door at a social media giant

Ad sales now streaming through the door at a social media giant

How a leading social platform harnessed predictive insights to sharpen sales qualifications and boost customer retention and conversion.
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How we think

By fusing the power of digital and data with the right operating model enabling our clients to adapt at speed, scale and meet their evolving needs.
Hero reimagining customer experience on e commerce portals
  • Customer and employee experience

Reimagining customer experience on e-commerce portals

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  • Customer and employee experience

Transforming customer service with cloud

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  • Resilience

Protecting the digital wallet

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  • AI and data analytics

Fighting financial crime with gen AI: Industry leaders discuss an applied use case

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