Retail Industry | Genpact

Retail industry

AI-powered transformation that drives customer engagement

retail solutions

Overview

We help retail companies elevate front-, middle-, and back-office functions to enhance customer experiences (CX) and combat low margins. We boost efficiency, profitability and CX by leveraging automation, artificial intelligence, and analytics.

Genpact in retail: innovation for consumer trust

Featured solutions

Our AI-powered solutions enable retailers to transform internal processes to improve asset management and merchandising, prevent revenue leakage, and optimize finance and accounting, supply chains, and logistics.

Reimagine retail operations to keep pace with consumer demands

Deliver greater value to your consumers and maximize competitive edge with engaging experiences and transformed operations in a modern, consumer-driven economy.

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Building supply chain resilience

Our supply chain resilience solutions enhance visibility, agility, and build a hyperconnected supply chain that is flexible and future-proof.

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Global transportation management and logistics

We improve every aspect of logistics operation's effectiveness to keep your customers happy while reducing overall costs.

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Connected commerce

Our connected commerce offering creates a healthy ecosystem of flawlessly integrated experiences for online sellers and their customers.

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Channel revenue optimization

Genpact uses automation and analytics across order management to plug revenue leaks for consumer goods and retail companies.

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Integrated sales and operations management

Genpact's integrated sales and operations management approach uses analytics, technology, and process improvements to boost sales and reduce admin.

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Prevent value leakage and accelerate recovery with data and analytics

Unlock growth potential with Genpact's AI-led solutions for overcoming value leakage and accelerating recovery.

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Accelerate revenue growth with Genpact Growth Assist

Supercharge growth with our AI-powered sales solution to align sales and marketing to boost revenue.

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Sourcing and category management: A strategic approach to spend management

Our strategic sourcing and category management services transform profitability, increase spend under management, and lower operating costs.

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  • Operational excellence

ISG positions Genpact as a top-tier market leader in finance and accounting services

Acknowledged for our deep finance and industry expertise, technology transformation capabilities, and industry-specific solutions.

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Why Genpact

Our bespoke AI-enabled solutions tackle the biggest retail challenges head on. How? We accelerate efficiency with process automation, enhance data and analytics capabilities, and redesign shopping experiences so the customer is always happy.

Insight hero driving esg progress for zalando with indirect sourcing insights

Driving ESG progress for Zalando with indirect sourcing insights

Genpact and Zalando teamed up to raise ethical standards across its supply chain and advance ESG practices.
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Featured delighting shoppers with in store digital tools

Delighting shoppers with in-store digital tools

How we helped a retailer move in-store shopping into the digital age by designing a mobile solution that captures shopping patterns and in-store behavior.
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Insight hero curbing cash leakage to save millions in supplier overpayments

Curbing cash leakage to save millions in supplier overpayments

How we helped a major retailer build a solution to manage ongoing payment recovery and research, while constructing optimized recovery system simultaneously.
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How we think

Our insights come from working with retailers around the world to enable them to embrace digital transformation and lead in a modernized, consumer-driven economy.
Hero in the new roaring twenties consumers are stocking up on the products they love 1
  • Customer and employee experience

Consumers are stocking up on the products they love and seeking out variety

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  • Resilience

For consumer goods and retail companies, their CIOs are leading them from offline to online

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  • Operational excellence

Targeted transparency and the hyperconnected supply chain

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  • Cloud technologies

Modernize your operations with cloud technologies

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